A Digital Front Door for Better Health

Influence decisions, behavior, and results with a comprehensive patient engagement suite.

Are you meeting patient engagement goals with a single patient portal?

Empower™ is a unified patient engagement solution configured to meet your specific requirements across the care continuum. It enables providers to create and execute digital clinical engagement campaigns, which will in turn help drive organizational financial performance and quality outcomes. Our solution is centered around patient and family outreach across care settings—from managing ambulatory sensitive conditions and between-the-visits care to post-acute care.

How It Works

With a library of more than 50 interfaces, Empower extracts data from EMRs, scheduling, lab, and payment information systems. The solution integrates and links data by leveraging our AI-driven patient matching system (eMPI). Empower delivers comprehensive health information to patients and offers them the ability to securely communicate with clinicians and care management staff.

EPIC

CERNER

NEXTGEN

OTHER EMRS

RCM

LABS

PATIENT-GENERATED DATA

STAGE 3-COMPLIANT PATIENT PORTAL

TARGETED ENGAGEMENT CAMPAIGNS

PATIENT ASSESSMENTS AND SURVEYS

COMMUNICATION AND COLLABORATION

PROVIDER PORTAL

How It Works

Empower extracts data from EMRs and scheduling, lab, and payment information systems. The solution integrates
and links data by leveraging our AI-driven patient matching system (eMPI). Empower™ delivers comprehensive health information to patients including alerts and notifications, and offers patients the ability to securely communicate with clinicians and care management staff. Empower™ has a library of interfaces for over 50 EMRs.

EPIC

CERNER

NEXTGEN

OTHER EMRS

RCM

LABS

PATIENT-GENERATED DATA

STAGE 3-COMPLIANT PATIENT PORTAL

TARGETED ENGAGEMENT CAMPAIGNS

PATIENT ASSESSMENTS AND SURVEYS

COMMUNICATION AND COLLABORATION

PROVIDER PORTAL

Why Empower

Increase Engagement


Engage patients in their health goals and activate them to be effective self-managers by delivering the right information to the right patient at the right time

Physician-Patient Bond


Capture and share patient-generated data such as preferences, social determinants, and limitations for self-care to engage in shared decision making

Achieve PI Stage 3


Mobile-focused patient portal that will help you meet Promoting Interoperability Stage 3 compliance with patient access APIs, a mobile app to access the APIs, and identity provider technology

Prevent Hospitalizations


Exchange information among regional health systems, post-acute care facilities and pharmacies to reconcile clinical information

Improve Outcomes


Segment populations and launch automated, targeted campaigns as well as care plan alerts and reminders

Patient Satisfaction


Access to comprehensive, intuitive healthcare education and secure communication tools that works across the care settings

A mobile-friendly solution that proactively engages patients to take an active role in managing their health.

Patient Portal

An enterprise, EMR-agnostic patient portal and API technology that gives patients a comprehensive view of their medical records regardless of how many back-end systems are used to house their health data.

  • Private Labeling & Branding
  • Health Records & Care Plans
  • Patient & Family Accounts
  • Patient Check in
  • Assessments and Surveys
  • Schedule and Manage Appointments
  • Online Bill Payment Center
  • Prescription Renewals
  • Secured Bi-Directional Messaging
  • Targeted Education Campaigns

Empower enables enables organizations to stratify, monitor, engage and influence patients’ health choices and behaviors between encounters and beyond.

Targeted Educational Campaigns and Population Health

 

Empower provides patients and families the information and tools they need to achieve their health and wellness goals. When integrated with Navigate, our population health management solution, Empower makes it easier to segment populations, launch automated educational campaigns, for the care teams to engage patients in their personalized care plan – positively influencing health decisions and behavior between visits.

Capture, use, share patient-generated data to better manage health and improve patient-provider bonds.

Assessments and Surveys

The more you know about patient’s social determinants, the better engaged they are.

  • Pre-appointment surveys to know what challenges patients face (e.g., transportation, medication affordability)
  • Intuitive presentation of patient goals and care barriers at the point of care
  • Brief, post-visit satisfaction surveys
  • Standard assessments such as SF-20, SF-36 or build your own surveys
  • Point-of-care integration

A centralized platform that bridges the gaps in communication between patient and care community

Enterprise Unified Communication and Collaboration

  • Secure bi-directional communication via text or email from any device
  • Exchange secure messages and information with care teams
  • Request a prescription renewal, referral or appointment
  • Help patients learn more about their conditions with personalized health content
  • Share information among the care community
  • Stay on track with automated reminders
  • Integrated tracking tools

A mobile-friendly solution that proactively engages patients to take an active role in managing their health.

Provider Portal

  • Intuitive, comprehensive view of patient information – extracted, aggregated from multiple back-end systems
  • One-stop shop for host health organization and affiliated physicians and their staff to access patient information
  • Primary access point for non-physicians, non-credentialed physicians, and post-acute care facilities
  • Scheduling/order facilitator
  • Secured communication for better collaboration across the care continuum
  • Role-based security and audits

Featured Case Study

The implementation of a unified patient portal with data from disparate systems, giving patients a single place to access their patient information in an intuitive format.

Since 2011, SymphonyCare has partnered with a large health system in Florida on various patient engagement initiatives using its Empower patient portal. Learn how SymphonyCare brought harmony to a complex technology ecosystem that includes four different EMRs and a lab system, now unified under a single enterprise patient portal for over one million patients.

Ready to see what Empower can do for your patients?

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Our mission is to help payers and providers manage financial risk, improve quality outcomes, and enhance patient engagement by managing care between visits and making valuable intelligence available at the point of care.