Privacy Policy

OVERVIEW

SymphonyCare LLC (“we,” “us” or “our”) owns, operates and provides the website located at https://symphonycare.com/ (the “Site”). We understand that privacy online is important to users “users” or “you”) of our Site. This statement governs the Privacy Policy with respect to those users who visit the Site and provide personal information when using the Site.

INFORMATION WE COLLECT

In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. You provide information when you post or transmit content (including any text, graphic, audio, video, or other content), respond or subscribe to surveys, newsletters or mailing lists, or otherwise use or access the Site. The information you provide may include your name, address, phone number, email address, company name, job title, IP address, the content of messages transmitted to us via the Site, and other information that personally identifies you or can otherwise be linked to you. If required by applicable law, we will seek your explicit consent to process such information collected on this website or volunteered by you.

When you access or use the Site, we may send one or more cookies – small files – to your computer or another device. We may be able to uniquely identify your browser with such cookies. We may use session cookies and persistent cookies. Session cookies provide information to us while your browser is open. Persistent cookies provide information to us after you close your browser and later re-open it. If you disable cookies in your browser, some features of the Site may not function.

We may also record certain information that your device sends or makes available whenever you use or access the Site. Such information may include your location, your device and its specifications, your referring page or service and URL, IP address, browser type and language, operating system specifications, pages viewed, the time you spend on each page, the order in which you view pages, the date and time of your use or access, the exit page or service and URL, application crashes, and similar information.

We may also use technology such as web beacons and clear gifs to track your use of and access to the Site. We may also use this technology in emails we send to you to track whether you opened the email.

WHAT DO WE USE YOUR INFORMATION FOR?

We may use and disclose your activity information unless restricted by this Privacy Policy or by law. Some examples of the ways we use your activity information include:

  • Customizing your experience on the website including managing and recording your preferences
  • Marketing, product development, and research purposes
  • Tracking resources and data accessed on the Site
  • Developing reports regarding Site usage, activity, and statistics
  • Assisting users experiencing Site problems
  • Enabling certain functions and tools on the Site
  • Tracking paths of visitors to Site and within the Site
  • Respond to and process customer and provider inquiries
  • Alerting you to new features and functionality, or to products and services offered by us or by third parties
  • Providing personalized content and information
  • Monitoring the effectiveness of our marketing activity
  • Enforcing this Privacy Policy
  • Monitoring aggregate use of and access to the Site

Users agree that we may use personal information to improve our marketing and promotional efforts, to analyze site usage, improve the Site’s content and product offerings, and customize the Site’s content, layout, and services. These uses improve the Site and help us better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.

Users agree that we may use your personal information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the Site. By accepting this Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt-out of the receipt of certain communications in your profile. You may make changes at any time.

We may also disclose collected information if we believe disclosure is required to comply with applicable law or to protect us or the Site.

In the event that we are involved in a merger, acquisition, sale, bankruptcy, insolvency, reorganization, receivership, assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, or a change of control, there may be a disclosure of your personal data to another entity related to such event.

We may share your information in response to lawful requests by public authorities, including to meet national security or other lawful enforcement requirements.

Please note that you may withdraw your consent to use and/or disclose your personal data at any time, subject to certain restrictions prescribed by applicable law.  However, we may not be able to provide certain services to you.

WHAT ARE YOUR CONTROLS AND CHOICES?

You have the right to exercise certain controls and choices regarding our collection, use, and sharing of your information. Your controls and choices include the following:

  • You may access, correct, update, and delete your information as described in the “How can you delete or correct collected information?” below
  • You may change your choices for newsletters and alerts as described in the applicable newsletter or alert
  • You may obtain from us information regarding our policies and practices as they relate to the collection, use, and disclosure of your information, including those with respect to the transfer and storage of your information outside of your jurisdiction of residence

You may, of course, decline to submit personal data to us, in which case we may not be able to provide certain services to you.

We reserve the right to take reasonable steps to verify your identity before making corrections or deletions.

If you have questions regarding the information about you that we process or retain, please contact us as described in the “Contacting Us” section below.

HOW CAN YOU DELETE OR CORRECT COLLECTED INFORMATION?

At your request, we will delete from our active databases your personal data collected by us. We may retain such information, however, to the extent required by law, to comply with our other agreements with you (if any), or if copies are kept in archival backups, provided that, except to the extent required by applicable law.

At your request, we will also use reasonable efforts to correct your personal data contained in our active databases.

To request the removal or correction of your personal data, please contact us as described in the “Contacting Us” section below. We will respond to your request within 45 days.

HOW DO WE PROTECT YOUR INFORMATION?

We take the protection of your personal data seriously. We protect such information against loss and theft as well as unauthorized access, disclosure, copying, use, and modification using security safeguards, including physical, organizational, and technological measures, commensurate with the sensitivity of such information. Employees who have access to your information are made aware of the importance of keeping it confidential.

Where we use service providers or otherwise disclose your personal data to unaffiliated third parties in accordance with this Privacy Policy, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with such persons to maintain the confidentiality and security of your personal data and to prevent it from being used for any other purpose.

Please be aware that no data security measures can guarantee 100% security. You should also take steps to protect against unauthorized access to information.

THIRD-PARTY LINKS

We may offer links to other sites from the Site. We have no control over these external sites or their content and are not responsible for any actions that they may take or any information they may collect. You may arrive at such sites through clicking on an image or graphic, as part of a co-branding arrangement, or simply by selecting a link on another website. You should be aware that this Privacy Policy does not apply to your use of these sites and services. If you provide any information to such sites or services, different rules regarding the collection and use of your information and other information may apply. Before using these linked sites or services, you may wish to review their privacy policies to understand how they treat privacy, security, data collection, disclosure, distribution, and use.

GOVERNING LAW; JURISDICTION; TRANSFER OF PERSONAL DATA

The Site is hosted in the United States. If you are accessing the Site from outside the U.S. or any other region with laws or regulations governing personal data collection, use and disclosure that differ from the United States laws, please be advised that through your continued use of or access to the Site, which is governed by U.S. law, you are transferring personal information to the United States and you consent to that transfer.

The laws of the State of Wisconsin and applicable United States law govern all matters arising out of or relating to the Privacy Policy, including, without limitation, interpretation, construction, performance, and enforcement, without giving effect to such state’s conflicts of law principles or rules of construction concerning the drafter hereof.

CHANGES TO THIS PRIVACY POLICY

We reserve the right at our discretion to change the Privacy Policy at any time. We will post the most current version of this Privacy Policy to the privacy policy pages on the Site.

If we make a material change to this Privacy Policy, we will notify by posting a notice on the Site for a reasonable period of time after such changes are made and by changing the last modified date listed below.

Changes will take effect as described in the notice. If you use or access the Site after the change takes effect, you accept the Privacy Policy as modified.

CONTACTING US

We welcome your questions and comments regarding this Privacy Policy. You can contact us via email at support@symphonycare.com or at the following address: SymphonyCare, LLC Attn: Privacy 22 E. Mifflin Street, Suite 400, Madison, WI 53703. Please include your name, address, and any other information necessary to respond to you.

 This Privacy Policy was last modified on October 16, 2019.

ABOUT

Our mission is to help payers and providers manage financial risk, improve quality outcomes, and enhance patient engagement by managing care between visits and making valuable intelligence available at the point of care.