INFORMATION WE COLLECT
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. You provide information when you post or transmit content (including any text, graphic, audio, video, or other content), respond or subscribe to surveys, newsletters or mailing lists, or otherwise use or access the Site. The information you provide may include your name, address, phone number, email address, company name, job title, IP address, the content of messages transmitted to us via the Site, and other information that personally identifies you or can otherwise be linked to you. If required by applicable law, we will seek your explicit consent to process such information collected on this website or volunteered by you.
When you access or use the Site, we may send one or more cookies – small files – to your computer or another device. We may be able to uniquely identify your browser with such cookies. We may use session cookies and persistent cookies. Session cookies provide information to us while your browser is open. Persistent cookies provide information to us after you close your browser and later re-open it. If you disable cookies in your browser, some features of the Site may not function.
We may also record certain information that your device sends or makes available whenever you use or access the Site. Such information may include your location, your device and its specifications, your referring page or service and URL, IP address, browser type and language, operating system specifications, pages viewed, the time you spend on each page, the order in which you view pages, the date and time of your use or access, the exit page or service and URL, application crashes, and similar information.
We may also use technology such as web beacons and clear gifs to track your use of and access to the Site. We may also use this technology in emails we send to you to track whether you opened the email.
WHAT DO WE USE YOUR INFORMATION FOR?
- Customizing your experience on the website including managing and recording your preferences
- Marketing, product development, and research purposes
- Tracking resources and data accessed on the Site
- Developing reports regarding Site usage, activity, and statistics
- Assisting users experiencing Site problems
- Enabling certain functions and tools on the Site
- Tracking paths of visitors to Site and within the Site
- Respond to and process customer and provider inquiries
- Alerting you to new features and functionality, or to products and services offered by us
- Providing personalized content and information
- Monitoring the effectiveness of our marketing activity
- Monitoring aggregate use of and access to the Site
Users agree that we may use personal information to improve our marketing and promotional efforts, to analyze site usage, improve the Site’s content and product offerings, and customize the Site’s content, layout, and services. These uses improve the Site and help us better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
We may also disclose collected information if we believe disclosure is required to comply with applicable law or to protect us or the Site.
In the event that we are involved in a merger, acquisition, sale, bankruptcy, insolvency, reorganization, receivership, assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, or a change of control, there may be a disclosure of your personal data to another entity related to such event.
We may share your information in response to lawful requests by public authorities, including to meet national security or other lawful enforcement requirements.
Please note that you may withdraw your consent to use and/or disclose your personal data at any time, subject to certain restrictions prescribed by applicable law. However, we may not be able to provide certain services to you.
SMS Texting Terms and Conditions
SymphonyCare sends SMS text messages on behalf of care providers*. Providers use the service to notify patients about activities or information related to patient care. When you opt-in, you can expect to receive SMS texts about appointment reminders, scheduling changes and/or test results, depending on your provider.
You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at firstname.lastname@example.org.
Carriers are not liable for delayed or undelivered messages.
SymphonyCare does not charge a fee for text messages, but mobile phone carrier charges may apply. Message and data rates may apply for any messages sent to you from us and to us from you. The number and frequency of messages sent varies, depending on your care provider. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
WHAT ARE YOUR CONTROLS AND CHOICES?
You have the right to exercise certain controls and choices regarding our collection, use, and sharing of your information. Your controls and choices include the following:
- You may access, correct, update, and delete your information as described in the “How can you delete or correct collected information?” below
- You may change your choices for newsletters and alerts as described in the applicable newsletter or alert
- You may obtain from us information regarding our policies and practices as they relate to the collection, use, and disclosure of your information, including those with respect to the transfer and storage of your information outside of your jurisdiction of residence
You may, of course, decline to submit personal data to us, in which case we may not be able to provide certain services to you.
We reserve the right to take reasonable steps to verify your identity before making corrections or deletions.
If you have questions regarding the information about you that we process or retain, please contact us as described in the “Contacting Us” section below.
HOW CAN YOU DELETE OR CORRECT COLLECTED INFORMATION?
At your request, we will delete from our active databases your personal data collected by us. We may retain such information, however, to the extent required by law, to comply with our other agreements with you (if any), or if copies are kept in archival backups, provided that, except to the extent required by applicable law.
At your request, we will also use reasonable efforts to correct your personal data contained in our active databases.
To request the removal or correction of your personal data, please contact us as described in the “Contacting Us” section below. We will respond to your request within 45 days.
HOW DO WE PROTECT YOUR INFORMATION?
We take the protection of your personal data seriously. We protect such information against loss and theft as well as unauthorized access, disclosure, copying, use, and modification using security safeguards, including physical, organizational, and technological measures, commensurate with the sensitivity of such information. Employees who have access to your information are made aware of the importance of keeping it confidential.
Please be aware that no data security measures can guarantee 100% security. You should also take steps to protect against unauthorized access to information.
GOVERNING LAW; JURISDICTION; TRANSFER OF PERSONAL DATA
The Site is hosted in the United States. If you are accessing the Site from outside the U.S. or any other region with laws or regulations governing personal data collection, use and disclosure that differ from the United States laws, please be advised that through your continued use of or access to the Site, which is governed by U.S. law, you are transferring personal information to the United States and you consent to that transfer.
*Penn Highlands Health, Baptist Health Jacksonville, Clinicas Del Camino Real, Beaufort Memorial Hospital, Emanuel Medical Center, Sinai Health System, Pioneers Memorial Healthcare, University of Maryland Capital Region Health, Freeman Health System.
Our mission is to help payers and providers manage financial risk, improve quality outcomes, and enhance patient engagement by managing care between visits and making valuable intelligence available at the point of care.